Terms & Conditions

1. Introduction

Welcome to Nimbuz Platform ("Platform", "Service", "we", "our", "us").

These Terms & Conditions ("Terms") govern your access to and use of the Nimbuz Platform, including all services related to cloud deployment, infrastructure management, AI/LLM integrations, and associated tools.

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

2. Eligibility

You must:

• Be at least 18 years old
• Have the legal authority to enter into a binding agreement
• Use the Platform only for lawful purposes

If you are using the Platform on behalf of a company or organization, you represent that you have authority to bind that entity.

3. Services Offered

Nimbuz provides:

• Cloud deployment services (applications, microservices, databases)
• Infrastructure management without DevOps complexity
• AI/LLM API aggregation and integrations
• Monitoring and observability tools

We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

4. Account Registration

To use certain features, you must create an account and provide:

• Full name
• Email address
• Phone number
• Company details (if applicable)

You agree to:

• Provide accurate and complete information
• Maintain confidentiality of your credentials
• Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts with false or misleading information.

5. Acceptable Use Policy

You agree NOT to use the Platform for:

• Illegal activities under applicable laws
• Hosting or distributing malware, phishing, or harmful code
• Unauthorized access to systems or data (hacking)
• Violating intellectual property rights
• Hosting adult, violent, or prohibited content (as per regulations)
• Cryptocurrency mining (unless explicitly allowed)
• Activities that may harm platform performance or security
• Spam and unsolicited bulk messaging
• Phishing/credential harvesting
• Malware/botnets
• DDoS attacks
• Unauthorized scanning or exploitation
• Fraudulent services
• Malicious proxy activity
• Circumventing usage/resource limits
• Abusing free credits
• Creating multiple accounts to circumvent restrictions
• Unauthorized access to third-party systems
• Activities that threaten Nimbuz, its infrastructure providers or other customers

6. Payments & Billing

6.1 Pricing

• Services are billed based on selected plans or usage
• Pricing is displayed on the Platform and may change with notice

6.2 Payment Terms

• Payments must be made in advance or as per billing cycle
• Supported payment methods include UPI, cards, net banking, and other gateway-supported options

6.3 Failed Payments

• Services may be suspended if payment fails
• We are not responsible for downtime due to non-payment

6.4 Refund Policy

• Payments are non-refundable, unless explicitly stated
• Any exceptions are at the sole discretion of Nimbuz

6.5 Free, Trial & Promotional Credits

• Nimbuz may, at its discretion, provide free, trial, or promotional credits to eligible users
• Credits may be subject to usage limits, validity periods, expiry dates, or other conditions specified at the time they are issued
• Credits have no cash value, are non-refundable, and are non-transferable unless otherwise stated
• Nimbuz may establish eligibility criteria for receiving or using promotional or trial credits
• Users must not create multiple accounts or otherwise attempt to circumvent eligibility requirements, usage limits, or promotional restrictions
• Nimbuz reserves the right to revoke credits or suspend accounts in cases of fraud, abuse, misuse, or violation of these Terms
• Any usage exceeding available credits may be chargeable at the applicable rates displayed on the Platform

7. Data Privacy, Security, Backup & Disaster Recovery

• We implement industry-standard security measures
• User data is processed in accordance with our Privacy Policy
• You are responsible for securing your application data

Backup & Disaster Recovery

Nimbuz performs periodic backups, currently scheduled twice daily, as part of its disaster recovery and service continuity measures. These backups are intended primarily for disaster recovery purposes and should not be considered a substitute for a customer's own backup and data retention strategy.

Backup availability, retention, and restoration may vary depending on the service, resource type, configuration, infrastructure provider, or other technical factors. While Nimbuz takes reasonable measures to maintain and restore backups, Nimbuz does not guarantee that every backup will be complete, error-free, or capable of restoring all Customer Content to a specific point in time.

Customers are responsible for maintaining independent backups of applications, databases, files, configurations, and other Customer Content where complete, long-term, or point-in-time recovery is important to their business.

Where Nimbuz provides specific backup or restoration features as part of a service, the applicable capabilities, retention periods, and limitations communicated for that service will apply.

We do not guarantee absolute security but take reasonable measures to protect data.

8. Service Availability

• We strive for high uptime but do not guarantee uninterrupted service
• Scheduled maintenance may occur with prior notice
• We are not liable for downtime due to third-party infrastructure providers

9. Intellectual Property & Customer Content

9.1 Nimbuz Intellectual Property

All rights, title, and interest in the Nimbuz Platform, including its technology, software, interfaces, branding, designs, documentation, and related materials, are owned by or licensed to Nimbuz. Nothing in these Terms transfers ownership of the Nimbuz Platform or its intellectual property to users.

9.2 Customer Content

"Customer Content" means applications, application code or files uploaded to the Platform, databases, files, objects, configurations, logs, datasets, prompts, AI inputs, and other data or content that you upload, deploy, store, transmit, process, or generate through your use of the Platform.

You retain ownership of and all applicable rights to your Customer Content. Nimbuz does not acquire ownership of your Customer Content merely because it is hosted, stored, processed, or transmitted through the Platform.

9.3 Hosting, Processing and Access to Customer Content

You grant Nimbuz a limited, non-exclusive right to host, store, process, transmit, and reproduce Customer Content solely as necessary to provide, operate, maintain, secure, and support the Service.

Nimbuz does not access or use Customer Content for purposes unrelated to providing the Service, except where required by law or necessary to protect the security, integrity, or lawful operation of the Platform.

Where reasonably necessary, authorized Nimbuz personnel may access Customer Content for purposes such as providing customer-requested support, diagnosing or resolving technical issues, maintaining or restoring services, investigating security incidents or suspected misuse, enforcing these Terms or the Acceptable Use Policy, or complying with applicable legal or regulatory requirements.

Any such access will be limited to what is reasonably necessary for the relevant purpose and subject to appropriate access controls and security measures.

Nimbuz does not acquire ownership of Customer Content as a result of hosting, storing, processing, transmitting, or accessing it in accordance with these Terms.

9.4 Customer Responsibility

You are responsible for your Customer Content and for ensuring that you have all rights, permissions, licences, and lawful authority necessary to upload, deploy, store, process, or transmit such Customer Content through the Platform.

You are responsible for ensuring that your applications, workloads, and Customer Content comply with applicable laws, these Terms, and any applicable Acceptable Use Policy.

Nimbuz may restrict, suspend, or remove Customer Content or workloads where reasonably necessary to address violations of these Terms, security threats, abuse, or legal or regulatory requirements.

10. Third-Party Services

The Platform may integrate with third-party providers (cloud, AI APIs, etc.).

• We are not responsible for third-party failures
• Use of third-party services is subject to their terms

11. AI & LLM Services

Nimbuz may provide access to artificial intelligence ("AI") and large language model ("LLM") services through integrations with third-party AI model and service providers.

11.1 AI Inputs & Outputs

Users may submit prompts, data, instructions, or other content ("AI Inputs") through the Platform and receive responses or other generated content ("AI Outputs").

Users are responsible for ensuring that they have the necessary rights and permissions to submit AI Inputs and that their use of AI Inputs and AI Outputs complies with applicable laws and these Terms.

11.2 Third-Party AI Provider

To provide AI/LLM services, Nimbuz may transmit AI Inputs and related information to third-party AI model or service providers for processing.

The availability, functionality, and use of particular AI models may be subject to the terms, policies, restrictions, and technical limitations of the applicable third-party provider.

Nimbuz may add, remove, replace, or change available AI models or providers from time to time.

11.3 AI Output Accuracy

AI Outputs are generated automatically and may be inaccurate, incomplete, outdated, misleading, or otherwise unsuitable for a user's intended purpose.

Users are responsible for reviewing and evaluating AI Outputs before relying on or using them. Nimbuz does not guarantee the accuracy, completeness, reliability, or suitability of AI Outputs.

11.4 Prohibited AI Use

Users must not use AI/LLM services for unlawful, fraudulent, abusive, malicious, or otherwise prohibited activities, or in any manner that violates these Terms, the Acceptable Use Policy, applicable laws, or applicable third-party provider requirements.

11.5 Termination

We may suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or harmful activities
• Required by law or regulatory authority

You may terminate your account at any time by contacting support.

12. Limitation of Liability

To the maximum extent permitted by law:

• Nimbuz shall not be liable for indirect, incidental, or consequential damages
• Total liability shall not exceed the amount paid by you in the last 3 months

13. Indemnification

You agree to indemnify and hold harmless Nimbuz from:

• Claims arising from your use of the Platform
• Violations of these Terms
• Infringement of third-party rights

14. Compliance with Laws

You agree to comply with all applicable laws, including:

• IT laws and cyber regulations
• Data protection laws
• Export control regulations (if applicable)

15. Governing Law

These Terms shall be governed by the laws of India.

Jurisdiction: Courts of Bangalore, Karnataka

16. Changes to Terms

We may update these Terms at any time.

• Changes will be posted on the Platform
• Continued use implies acceptance of updated Terms

17. Contact Information

For any queries:

Email: info@dilligentech.com
Website: www.nimbuz.tech

18. Acceptance

By using the Nimbuz Platform, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.