Refund & Return Policy

1. Introduction

This Refund Policy outlines the terms under which refunds may be issued for services purchased on the Nimbuz Platform ("Platform", "Service", "we", "our", "us").

By purchasing or using our services, you agree to this Refund Policy.

2. General Policy

• All payments made to Nimbuz are non-refundable, except as explicitly stated in this policy
• Due to the nature of cloud infrastructure, compute usage, and AI services, resources are provisioned instantly and cannot be reversed once consumed

3. Eligible Refund Scenarios

Refunds may be considered only under the following conditions:

3.1 Duplicate Payment

• If you are charged more than once for the same transaction
• Full refund will be processed for the duplicate amount

3.2 Failed Service Provisioning

• If the service is not provisioned due to a technical failure on our end
• Refund or credit will be issued after verification

3.3 Unauthorized Transactions

• If a payment is made without your authorization
• Subject to investigation and payment gateway verification

4. Non-Refundable Scenarios

Refunds will NOT be provided in the following cases:

• Change of mind after purchase
• Partial usage of services
• Incorrect plan selection by the user
• Performance expectations not aligning with user assumptions
• Failure to cancel before billing cycle renewal
• Downtime caused by third-party providers
• Account suspension due to violation of Terms & Conditions

5. Free Trials & Credits

• Any free credits, promotional offers, or trial usage are non-refundable and non-transferable
• Unused credits cannot be exchanged for cash

6. Cancellation and Discontinuation of Services

Charges on the Nimbuz Platform may be based on usage, resources provisioned, or other applicable billing arrangements.

Users may stop, delete, or discontinue eligible services or resources through the Platform, where such functionality is available.

Stopping, deleting, or discontinuing a service or resource will stop future eligible usage charges associated with that service or resource, subject to the applicable billing mechanics.

Charges already incurred for usage or resources provisioned before the service or resource is stopped, deleted, or discontinued remain payable and are non-refundable, except where otherwise provided in this Refund Policy.

Users are responsible for ensuring that resources they no longer require are properly stopped, deleted, or discontinued through the Platform.

Where Nimbuz offers recurring, subscription-based, or other billing arrangements, the applicable cancellation and billing terms communicated for those services will apply.

7. Refund Process

To request a refund:

8. Payment Gateway Compliance

• All refunds will be processed in accordance with payment gateway guidelines
• We reserve the right to request additional verification for fraud prevention
• In the event of a chargeback, payment dispute, or payment reversal, Nimbuz may restrict or suspend services associated with the disputed payment while the matter is investigated or resolved

9. Modifications to Policy

Nimbuz reserves the right to modify this Refund Policy at any time.

• Updates will be posted on the Platform
• Continued use of the Platform implies acceptance of changes

10. Contact Information

For refund-related queries:

Email: info@dilligentech.com
Website: www.nimbuz.tech

11. Acceptance

By using the Nimbuz Platform and making payments, you acknowledge that you have read, understood, and agreed to this Refund Policy.