1. Introduction
Nimbuz Platform (“Nimbuz”, “Platform”, “Service”, “we”, “our”, or “us”) is a cloud platform operated by Dilligen Technologies Private Limited (“Dilligen”), a company incorporated under the laws of India and is committed to protecting your privacy and ensuring the security of your personal and business data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including cloud deployment, infrastructure services, AI/LLM integrations, and related offerings.
By using the Nimbuz Platform, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information:
2.1 Personal Information
- Full name
- Email address
- Phone number
- Company name and details
- Billing and payment details
2.2 Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Log files and usage data
2.3 Account & Usage Data
- Applications deployed on the platform
- Infrastructure usage (CPU, memory, storage)
- API usage (including AI/LLM integrations)
- Activity logs and interactions
2.4 Cookies & Tracking
We use cookies and similar technologies to:
- Improve user experience
- Analyze platform usage
- Personalize services
You can control cookies via browser settings.
3. How We Use Your Information
We use your information to:
- Provide and operate the Platform
- Create and manage user accounts
- Process payments and billing
- Improve performance and user experience
- Provide customer support
- Communicate updates, offers, and service-related notifications
- Detect fraud, abuse, and security threats
- Comply with legal obligations
4. Data Sharing & Disclosure
We do NOT sell your personal data.
We may share your data with:
4.1 Service Providers
- Payment gateway and payment processing providers
- Analytics and monitoring providers
- Email and communication service providers
- Customer support and service management providers
- Security and fraud prevention service providers
- Other service providers that process personal information on our behalf
4.2 Legal Authorities
If required by law or to:
- Comply with legal obligations
- Protect rights and safety
- Prevent fraud or misuse
4.3 Business Transfers
In case of merger, acquisition, or restructuring, your data may be transferred.
5. Data Security
We implement industry-standard security measures, including:
- Encryption (in transit and at rest where applicable)
- Secure access controls
- Regular monitoring and audits
- Firewall and intrusion detection systems
However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
- We retain personal information only for as long as reasonably necessary to provide and operate the Platform and to meet applicable legal, tax, regulatory, security, and contractual requirements.
6.1 Retention Periods
Retention periods may vary depending on the type of information and the purpose for which it is processed, including:
- Account information may be retained while your account is active and for a reasonable period thereafter where necessary for account administration, security, dispute resolution, or legal obligations.
- Billing and transaction records may be retained as required for accounting, tax, fraud prevention, and other legal or regulatory requirements.
- Usage and activity logs may be retained for reasonable periods for platform operations, monitoring, security, troubleshooting, and prevention of abuse.
- Customer support records may be retained as reasonably necessary to provide support, maintain service history, and resolve disputes.
- Users may request deletion of their personal information, subject to information that Nimbuz is required or permitted to retain for legal, regulatory, security, fraud prevention, dispute resolution, or compliance purposes.
- Personal information that is no longer reasonably required will be deleted or anonymized in accordance with applicable requirements.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent (where applicable)
To exercise your rights, contact us at info@dilligentech.com.
8. Data Storage & Transfers
- Your data may be stored on servers located in India or other regions
- We ensure appropriate safeguards for cross-border data transfers
9. Third-Party Services
Nimbuz integrates with third-party services (cloud providers, AI APIs, etc.).
- These providers may process your data independently
- Their privacy practices are governed by their own policies
We are not responsible for third-party privacy practices.
10. Children's Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect data from minors.
11. Payment Information
- Payments are processed through secure third-party payment gateways
- We do not store full card details on our servers
- All transactions are encrypted and compliant with industry standards
12. Cookies Policy
We use cookies to:
- Maintain session authentication
- Analyze usage trends
- Improve platform performance
You may disable cookies, but some features may not function properly.
13. Changes to This Policy
We may update this Privacy Policy periodically.
- Updates will be posted on the Platform
- Continued use of the Platform indicates acceptance of changes
15. Consent
By using the Nimbuz Platform, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Last Updated: 14-08-2026 | Effective Date: 21-01-2021 |
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